What is Bitbuy?
Bitbuy is a Canadian cryptocurrency exchange designed for residents of Canada to buy, sell, and trade crypto assets. Before you can access services like deposits, trading, or withdrawals you’ll need to sign in to your Bitbuy account.
How to log in (step-by-step)
- Open your browser and go to bitbuy.ca/login.
- Enter the email address you used to register and your password.
- If you have 2FA enabled, enter the code generated by your authenticator app (e.g. Google Authenticator, Authy).
- Click Sign In and you'll be taken to your dashboard when credentials are correct.
Tip: Make sure you’re visiting bitbuy.ca and that your browser shows a secure padlock icon in the address bar.
Troubleshooting common Bitbuy login issues
If you can’t sign in, try the following checklist:
- Check email and password: Verify there are no accidental spaces or caps-lock errors.
- Reset password: Use the “Forgot password” link on the login page to request a reset email.
- Browser problems: Clear cache/cookies or try an incognito/private window. Update your browser to the latest version.
- Account lock or verification hold: Bitbuy may temporarily restrict login if verification is required—check your email for any messages from Bitbuy Support.
- 2FA errors: Ensure your device’s time is synced (authenticator codes rely on correct time).
Account recovery and verification
If you’ve lost access to your email or can’t reset your password, visit Bitbuy’s support centre for account recovery instructions. You’ll typically need to complete identity verification steps (upload ID, selfie, and/or proof of address) so support can confirm account ownership.
Resetting or replacing 2FA
Two‑factor authentication (2FA) adds an extra security layer. If you lose access to your authenticator app:
- Check if you saved backup codes during setup — you can use those to sign in.
- Use Bitbuy’s 2FA reset process: expect to provide ID documents and a verification selfie.
- Contact Bitbuy Support directly if you’re unable to follow automated instructions.
Security best practices
- Enable 2FA using an authenticator app (avoid SMS when possible).
- Use a strong, unique password and a reputable password manager.
- Be cautious of phishing — never enter credentials on pages reached from unsolicited emails.
- Enable withdrawal allowlists (if offered) and monitor account activity regularly.
Useful links
Official Bitbuy resources:
Go to Bitbuy Login